Agent G will ask you to do some missions to find where Herbert is. After doing all of: Dot's, Rookie's; Jet Pack Guy's (what lead them to the Ice Rink), Herbert will capture them. First you will have to follow him in his balloon what leads you to the wilderness. To get to Herbert, you must first free your friends (who are on a mountain, where Herbert is). You must free each of your fellow agents by using your tools and Elite Puffles. After that you will find that Herbert has burnt a geyser into Club Penguin (causing the Island to sink). After a brief cut-scene you will have to use mirrors to reflect the beam back, stopping it melting; the hole is still there, causing Club Penguin to sink.
- Despite in the Club Penguin Times where they said no one knows about Herbert (or any evil) some penguins say: "I could've sworn I saw a Polar Bear in a balloon", or something along the lines hitting Herbert's existence.